By team
Turn Twitter DMs into a support channel that scales
Your customers are already DMing you. Give your team the tools to actually help them.
4min
average first response
92%
customer satisfaction
0
duplicate responses
How do teams handle customer support through Twitter DMs?
Customer support teams use Inbox to manage Twitter/X DM inquiries like a help desk. Assign conversations to agents, add internal notes, tag issues by type, and track resolution times with collision detection to prevent duplicate responses.
The difference is night and day
Support chaos
- Multiple agents responding to same DM
- No way to track resolution times
- Lost context when handing off
- Customers waiting hours for replies
Organized support
- Collision detection prevents duplicates
- SLA tracking and response metrics
- Internal notes for seamless handoffs
- Saved replies for common questions
"We handle 200+ support DMs daily now. Customers love the fast responses, and our team loves not stepping on each other's toes."
Amanda Lee
Support Lead · Shopify App
Why teams choose Inbox for customer support
Handle support requests via Twitter DMs
Team Collaboration
Work together on DMs with assignment, notes, and collision detection.
Secure Access
No password sharing—each team member gets their own secure login.
Team Analytics
Track response times, message volume, and team performance.
Activity Tracking
Full audit log of who did what and when.
Frequently asked questions
Yes. See average first response time, resolution time, and set alerts when conversations breach your SLA thresholds.
Absolutely. Full conversation history is always visible, plus any internal notes or tags from previous interactions.
Yes. Build a library of templates for FAQs, then insert them with a shortcut. Personalize before sending to keep it human.
Use tags and assignment rules to automatically route billing issues to one team, technical issues to another, etc.
Ready to get started?
Join thousands of users who've transformed their Twitter workflow with Inbox.