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Privacy Policy

Last updated Jun 20, 2026

At Inbox, accessible from https://inboxapp.com, one of our main priorities is the privacy of our users. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your information.

If you have questions about this Privacy Policy, please contact us at support@inboxapp.com.

Consent

By using our Services, you consent to this Privacy Policy and agree to its terms.

Information we collect

We collect the following types of information:

  • Account information: when you register, we collect your name, email address, company name, and other contact information you provide.
  • Connected account data: when you connect a third-party platform account to Inbox, we store the authentication credentials or tokens required to access that account, as well as message content, contacts, and conversation history from that account. See 'Connected account data' below.
  • Usage data: we collect information about how you use the Services, including log data such as IP addresses, browser type, pages visited, and date and time stamps.
  • Communications: if you contact us directly, we may receive your name, email address, and the contents of your message.

Connected account data

When you connect a third-party platform account (such as an X/Twitter, LinkedIn, or other messaging or social account) to Inbox, we store the authentication tokens or credentials for that account and the associated message content, contacts, and conversation history on our servers, which are located in the United Kingdom, United States, and Switzerland. We use this data solely to provide and improve the Services.

Inbox is not affiliated with, endorsed by, or in any way associated with any third-party platform whose accounts you may connect to the Services. This Privacy Policy governs only our use of the information we collect from you via Inbox. It does not govern the collection or use of your information by any third-party platform. You should review the privacy policies of each platform you connect to understand how they handle your data.

How we use your information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Improve, personalise, and expand the Services
  • Understand and analyse how you use the Services
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service, updates, and marketing and promotional purposes
  • Find and prevent fraud
  • Comply with applicable legal obligations

How we share your information

We do not sell your personal information. We may share your information with:

  • Service providers: third parties that help us operate the Services, such as payment processors, hosting providers, and analytics tools. These providers are bound by confidentiality obligations.
  • Business transfers: if we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Law enforcement: we may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data retention and deletion

We retain your data for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time by contacting us at support@inboxapp.com. We will process deletion requests within a reasonable time, subject to any legal obligations to retain data.

Log files

Inbox follows a standard procedure of using log files. The information collected by log files includes IP addresses, browser type, internet service provider, date and time stamp, and referring or exit pages. These are not linked to any personally identifiable information. The purpose of this information is to analyse trends, administer the Services, and track usage.

Cookies

Inbox uses cookies to store information including your session preferences and the pages on the Services you have visited. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Services may not function properly.

Security

We implement physical and electronic safeguards to protect the information we collect and store. However, no security system is completely secure and we cannot guarantee the absolute security of your information.

Children's information

The Services are intended only for users aged 18 or over and are not directed to children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us at support@inboxapp.com and we will promptly remove that information from our records.

CCPA privacy rights (do not sell my personal information)

Under the CCPA, California consumers have the right to:

  • Request that we disclose the categories and specific pieces of personal data we have collected about them.
  • Request that we delete any personal data we have collected.
  • Request that we do not sell their personal data (we do not sell personal data).

If you would like to exercise any of these rights, please contact us at support@inboxapp.com. We will respond to your request within one month.

GDPR data protection rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights regarding your personal data:

  • The right to access copies of your personal data.
  • The right to rectification of inaccurate or incomplete personal data.
  • The right to erasure of your personal data, under certain conditions.
  • The right to restrict our processing of your personal data, under certain conditions.
  • The right to object to our processing of your personal data, under certain conditions.
  • The right to data portability, under certain conditions.

To exercise any of these rights, please contact us at support@inboxapp.com. We will respond to your request within one month.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the 'Last updated' date at the top of this policy. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy, please contact us at support@inboxapp.com.