# Inbox

> Inbox is a Twitter/X DM management platform that helps teams collaborate on direct messages, automate outreach campaigns, and manage multiple accounts without sharing passwords.

## About Inbox

Inbox (formerly TweetDM) is the leading shared inbox solution for Twitter/X. Teams use Inbox to:

- Manage Twitter DMs across multiple accounts from one dashboard
- Collaborate on conversations without sharing passwords
- Run automated DM campaigns with personalization
- Track leads and conversations in a built-in CRM
- Set up follow-up sequences and auto-responses

## Key Pages

### Product

- [Home](https://inboxapp.com/): Main landing page - overview of Inbox features
- [Campaigns](https://inboxapp.com/campaigns): DM campaign management and automation
- [Leads](https://inboxapp.com/leads): Lead management and tracking features
- [CRM](https://inboxapp.com/crm): Built-in CRM for Twitter conversations
- [Pricing](https://inboxapp.com/pricing): Plans and pricing information

### Use Cases

- [Team Collaboration](https://inboxapp.com/use-cases/team-collaboration): Work together on DMs without sharing passwords
- [For Agencies](https://inboxapp.com/use-cases/agencies): Manage multiple client accounts from one dashboard
- [For Sales Teams](https://inboxapp.com/use-cases/sales): Turn Twitter DMs into a sales channel
- [Customer Support](https://inboxapp.com/use-cases/customer-support): Handle support requests via Twitter DMs
- [Lead Generation](https://inboxapp.com/use-cases/lead-generation): Find and engage potential customers on X
- [DM Automation](https://inboxapp.com/use-cases/dm-automation): Automate outreach while keeping it personal
- [Follow-up Sequences](https://inboxapp.com/use-cases/follow-ups): Never forget to follow up again
- [Inbox Zero](https://inboxapp.com/use-cases/inbox-zero): Clear your Twitter DM inbox efficiently
- [Multiple Accounts](https://inboxapp.com/use-cases/multiple-accounts): Manage all your X accounts in one place
- [Shared Account Access](https://inboxapp.com/use-cases/shared-accounts): Share Twitter access without sharing passwords
- [DM Campaigns](https://inboxapp.com/use-cases/campaigns): Run targeted outreach campaigns at scale
- [Auto-Responses](https://inboxapp.com/use-cases/auto-responses): Respond instantly even when you're away
- [For Founders](https://inboxapp.com/use-cases/founders): Build relationships and close deals via DMs
- [For Recruiters](https://inboxapp.com/use-cases/recruiters): Source and engage candidates on Twitter
- [For Creators](https://inboxapp.com/use-cases/creators): Manage brand deals and fan messages
- [For SaaS Companies](https://inboxapp.com/use-cases/saas): Drive signups and reduce churn via DMs

### Resources

- [Blog](https://inboxapp.com/blog): Articles about Twitter marketing, DM strategies, and product updates
- [Changelog](https://inboxapp.com/changelog): Latest product updates and new features
- [Documentation](https://docs.inboxapp.com): Help guides and documentation

## Key Features

### Shared Inbox
Multiple team members can access the same Twitter account's DMs without sharing login credentials. Includes assignment, collision detection, and activity tracking.

### DM Automation
Send personalized direct messages automatically based on triggers and schedules. Create message sequences with delays, personalization variables, and smart sending limits.

### Multi-Account Management
Manage unlimited Twitter/X accounts from one unified dashboard. Switch between accounts instantly and see a combined inbox view.

### Built-in CRM
Track conversations, add notes, set reminders, and manage your Twitter relationships. Tag contacts, create custom pipelines, and measure engagement.

### Campaign Management
Run targeted outreach campaigns at scale. Build audiences using search filters, create personalized templates, and track performance with detailed analytics.

### Team Collaboration
Work together with assignment features, internal notes, collision detection, and role-based permissions. No password sharing required.

## Company Information

- Founded: 2023
- Headquarters: Remote-first
- Users: 2,000+ active users
- Messages: 1M+ DMs sent through the platform

## Contact

- Website: https://inboxapp.com
- Support: Available via Intercom on the website
- Twitter: @inboxapp

# Inbox API

## Docs

- [List account links](https://docs.inboxapp.com/api-reference/account-links/list-account-links.md): List all account links for the team
- [List colors](https://docs.inboxapp.com/api-reference/colors/list-colors.md): Get a list of predefined colors that can be used when creating or updating tags or statuses
- [List events](https://docs.inboxapp.com/api-reference/events/list-events.md): List webhook events for replay. Events are stored for 7 days.
- [Introduction](https://docs.inboxapp.com/api-reference/introduction.md): Welcome to the Inbox API documentation
- [Get member](https://docs.inboxapp.com/api-reference/members/get-member.md): Get details of a specific member
- [List members](https://docs.inboxapp.com/api-reference/members/list-members.md): List all members of the team
- [Add reaction](https://docs.inboxapp.com/api-reference/messages/add-reaction.md): Add a reaction to a message. Only works for non-sandbox threads.
- [Delete message](https://docs.inboxapp.com/api-reference/messages/delete-message.md): Delete a message in a thread. Only works for X Chat (encrypted DM) threads.
- [Edit message](https://docs.inboxapp.com/api-reference/messages/edit-message.md): Edit a message in a thread. Only works for X Chat (encrypted DM) threads.
- [Get message history](https://docs.inboxapp.com/api-reference/messages/get-message-history.md): Get the edit history and deletion status of a message. Returns all versions of the message content over time.
- [List messages](https://docs.inboxapp.com/api-reference/messages/list-messages.md): List messages in a thread with pagination support
- [Quick send message](https://docs.inboxapp.com/api-reference/messages/quick-send-message.md): Send a message without knowing the thread ID ahead of time. Automatically creates a thread if needed.
- [Remove reaction](https://docs.inboxapp.com/api-reference/messages/remove-reaction.md): Remove a reaction from a message. Only works for non-sandbox threads.
- [Send message](https://docs.inboxapp.com/api-reference/messages/send-message.md): Send a message in a thread
- [Get prospect](https://docs.inboxapp.com/api-reference/prospects/get-prospect.md): Get details of a specific prospect
- [Lookup prospect](https://docs.inboxapp.com/api-reference/prospects/lookup-prospect.md): Find an Inbox prospect by platform ID. Note that not all of Twitter is included here. A separate search API will be available for profiles not in our CRM later.
- [Update prospect context](https://docs.inboxapp.com/api-reference/prospects/update-prospect-context.md): Update context of a specific prospect
- [Create status](https://docs.inboxapp.com/api-reference/statuses/create-status.md): Create a new status to track leads through your sales pipeline
- [Delete status](https://docs.inboxapp.com/api-reference/statuses/delete-status.md): Delete a status. This will remove the status from all threads.
- [Get status](https://docs.inboxapp.com/api-reference/statuses/get-status.md): Get details of a specific status
- [List status colors](https://docs.inboxapp.com/api-reference/statuses/list-status-colors.md): Get a list of predefined colors that can be used when creating or updating statuses
- [List statuses](https://docs.inboxapp.com/api-reference/statuses/list-statuses.md): List all statuses in the team
- [Update status](https://docs.inboxapp.com/api-reference/statuses/update-status.md): Update a status's name or color
- [Create tag](https://docs.inboxapp.com/api-reference/tags/create-tag.md): Create a new tag for organizing threads and prospects
- [Delete tag](https://docs.inboxapp.com/api-reference/tags/delete-tag.md): Delete a tag. This will remove the tag from all threads and prospects.
- [Get tag](https://docs.inboxapp.com/api-reference/tags/get-tag.md): Get details of a specific tag
- [List tag colors](https://docs.inboxapp.com/api-reference/tags/list-tag-colors.md): Get a list of predefined colors that can be used when creating or updating tags
- [List tags](https://docs.inboxapp.com/api-reference/tags/list-tags.md): List all tags in the team
- [Update tag](https://docs.inboxapp.com/api-reference/tags/update-tag.md): Update a tag's name or color
- [Get team](https://docs.inboxapp.com/api-reference/teams/get-team.md): Get the team associated with the supplied API token.
- [Create thread](https://docs.inboxapp.com/api-reference/threads/create-thread.md): Create a new active thread with a prospect
- [Delete thread](https://docs.inboxapp.com/api-reference/threads/delete-thread.md): Soft delete a thread
- [Get thread](https://docs.inboxapp.com/api-reference/threads/get-thread.md): Get details of a specific thread
- [List threads](https://docs.inboxapp.com/api-reference/threads/list-threads.md): List threads ordered by recency with advanced filtering
- [Lookup by username](https://docs.inboxapp.com/api-reference/threads/lookup-by-username.md): Find all threads for a prospect by their exact platform username. Returns threads across all account links.
- [Lookup thread](https://docs.inboxapp.com/api-reference/threads/lookup-thread.md): Find a thread by account link ID and external identifier (platform ID or external ID)
- [Send typing indicator](https://docs.inboxapp.com/api-reference/threads/send-typing-indicator.md): Sends a typing indicator to the external party in the thread. Only supported for X Chat (encrypted) threads.
- [Update thread](https://docs.inboxapp.com/api-reference/threads/update-thread.md): Mark a thread done or change assignee
- [Update thread settings](https://docs.inboxapp.com/api-reference/threads/update-thread-settings.md): Update settings for a specific thread
- [Account links](https://docs.inboxapp.com/configuration/account-links.md): Managing connected X accounts in Inbox
- [Authentication](https://docs.inboxapp.com/configuration/authentication.md): Obtaining and using your Inbox API token
- [Team setup](https://docs.inboxapp.com/configuration/team-setup.md): Managing team members and roles in Inbox
- [Core concepts](https://docs.inboxapp.com/guides/core-concepts.md): Understanding the Inbox API data model
- [Managing threads](https://docs.inboxapp.com/guides/managing-threads.md): Working with conversations in the Inbox API
- [Working with messages](https://docs.inboxapp.com/guides/messages.md): Sending and retrieving messages in the Inbox API
- [Working with prospects](https://docs.inboxapp.com/guides/prospects.md): Managing prospect data and context in the Inbox API
- [Tags & statuses](https://docs.inboxapp.com/guides/tags-and-statuses.md): Organizing prospects with tags and pipeline statuses
- [Overview](https://docs.inboxapp.com/index.md): API for managing DM conversations on X (Twitter) — send messages, sync with your CRM, and automate outreach
- [Quick start](https://docs.inboxapp.com/quickstart.md): Send your first DM in 5 minutes
- [Error codes](https://docs.inboxapp.com/reference/error-codes.md): Understanding and handling Inbox API errors
- [Pagination](https://docs.inboxapp.com/reference/pagination.md): Handling paginated responses from the Inbox API
- [Query parameters](https://docs.inboxapp.com/reference/query-parameters.md): Encoding objects and arrays in Inbox API query parameters
- [Rate limits](https://docs.inboxapp.com/reference/rate-limits.md): Understanding and handling Inbox API rate limits
- [FAQ](https://docs.inboxapp.com/resources/faq.md): Frequently asked questions about the Inbox API
- [Supported platforms](https://docs.inboxapp.com/resources/supported-platforms.md): Current platform availability and upcoming support for Instagram, LinkedIn, and more
- [Troubleshooting](https://docs.inboxapp.com/resources/troubleshooting.md): Common issues and solutions for the Inbox API
- [campaign.completed](https://docs.inboxapp.com/webhooks/campaigns/campaign-completed.md): Occurs when a campaign is completed
- [campaign.created](https://docs.inboxapp.com/webhooks/campaigns/campaign-created.md): Occurs when a new campaign is created
- [campaign.paused](https://docs.inboxapp.com/webhooks/campaigns/campaign-paused.md): Occurs when a campaign is paused
- [campaign.resumed](https://docs.inboxapp.com/webhooks/campaigns/campaign-resumed.md): Occurs when a campaign is resumed
- [campaign.started](https://docs.inboxapp.com/webhooks/campaigns/campaign-started.md): Occurs when a campaign is started
- [message.created](https://docs.inboxapp.com/webhooks/messages/message-created.md): Occurs when a message is sent or received
- [message.sent](https://docs.inboxapp.com/webhooks/messages/message-sent.md): Occurs when a message is sent by an account
- [message.received](https://docs.inboxapp.com/webhooks/messages/message-received.md): Occurs when a message is received from a prospect
- [message.deleted](https://docs.inboxapp.com/webhooks/messages/message-deleted.md): Occurs when a message is deleted
- [message.edited](https://docs.inboxapp.com/webhooks/messages/message-edited.md): Occurs when a message is edited
- [message.reactionAdded](https://docs.inboxapp.com/webhooks/messages/message-reaction-added.md): Occurs when a reaction is added to a message
- [message.reactionRemoved](https://docs.inboxapp.com/webhooks/messages/message-reaction-removed.md): Occurs when a reaction is removed from a message
- [Migrating from legacy webhooks](https://docs.inboxapp.com/webhooks/migrating-from-legacy.md): Update your webhook integration to the new event format
- [Webhooks overview](https://docs.inboxapp.com/webhooks/overview.md): Get notified in real time when events happen in your Inbox workspace
- [prospect.created](https://docs.inboxapp.com/webhooks/prospects/prospect-created.md): Occurs when a new prospect is created
- [prospect.enriched](https://docs.inboxapp.com/webhooks/prospects/prospect-enriched.md): Occurs when a prospect is enriched with additional data
- [prospect.notesChanged](https://docs.inboxapp.com/webhooks/prospects/prospect-notes-changed.md): Occurs when a prospect's notes are updated
- [prospect.statusChanged](https://docs.inboxapp.com/webhooks/prospects/prospect-status-changed.md): Occurs when a prospect's pipeline status is changed
- [prospect.tagsChanged](https://docs.inboxapp.com/webhooks/prospects/prospect-tags-changed.md): Occurs when tags are added or removed from a prospect
- [prospect.valuationChanged](https://docs.inboxapp.com/webhooks/prospects/prospect-valuation-changed.md): Occurs when a prospect's valuation is changed
- [status.created](https://docs.inboxapp.com/webhooks/statuses/status-created.md): Occurs when a new pipeline status is created
- [status.deleted](https://docs.inboxapp.com/webhooks/statuses/status-deleted.md): Occurs when a pipeline status is deleted
- [status.updated](https://docs.inboxapp.com/webhooks/statuses/status-updated.md): Occurs when a pipeline status is updated
- [tag.created](https://docs.inboxapp.com/webhooks/tags/tag-created.md): Occurs when a new tag is created
- [tag.deleted](https://docs.inboxapp.com/webhooks/tags/tag-deleted.md): Occurs when a tag is deleted
- [tag.updated](https://docs.inboxapp.com/webhooks/tags/tag-updated.md): Occurs when a tag is updated
- [target.contacted](https://docs.inboxapp.com/webhooks/targets/target-contacted.md): Occurs when a campaign target receives the initial message
- [target.followUpSent](https://docs.inboxapp.com/webhooks/targets/target-follow-up-sent.md): Occurs when a follow-up message is sent to a campaign target
- [target.replied](https://docs.inboxapp.com/webhooks/targets/target-replied.md): Occurs when a campaign target replies
- [thread.archived](https://docs.inboxapp.com/webhooks/threads/thread-archived.md): Occurs when a thread is marked as done
- [thread.assigned](https://docs.inboxapp.com/webhooks/threads/thread-assigned.md): Occurs when a thread is assigned to a team member
- [thread.created](https://docs.inboxapp.com/webhooks/threads/thread-created.md): Occurs when a new thread is created
- [thread.deleted](https://docs.inboxapp.com/webhooks/threads/thread-deleted.md): Occurs when a thread is deleted
- [thread.typing](https://docs.inboxapp.com/webhooks/threads/thread-typing.md): Occurs when a prospect is typing in an X Chat thread
- [thread.unarchived](https://docs.inboxapp.com/webhooks/threads/thread-unarchived.md): Occurs when a thread is reopened
- [thread.unassigned](https://docs.inboxapp.com/webhooks/threads/thread-unassigned.md): Occurs when a thread is unassigned from a team member
- [Verifying webhook signatures](https://docs.inboxapp.com/webhooks/verifying-signatures.md): Validate that webhook events are authentically sent by Inbox


## Optional

- [Help center](https://helpcenter.inboxapp.com)
- [Send feedback](mailto:support@inboxapp.com)
- [Inbox on X](https://x.com/inboxapp_)